New Era would like everyone to know that they have ceased all cap repairs. I spoke to Dan Harrigan (the assistant customer service manager) and he told me that it takes too much time away from production, and they haven't set up a way to charge money for it. All caps that have been shipped in for repairs will be returned un-repaired.
Who is to blame? Well, that would probably be yours truly. Some people that sent their caps in apparently referenced me and my blog, saying that they found out about it that way. Of course, I had no idea that so many people would be sending caps in for repairs, and I also had no idea that so many people were reading my blog! And to top it off, I'm not the only one that has blogged about it. I have sent several batches of caps in for repairs, completely unaware that it was a burden to New Era. After all, I had been told that repairing broken visors was "an easy fix". Had I known otherwise, I probably wouldn't have blogged about it. When Mr. Harrigan informed me that they would no longer do repairs, he was somewhat terse with me, and made me feel as if I had worn out my welcome with him. My last batch of repaired caps arrived shortly thereafter, and included a letter from him repeating what we had discussed on the phone.
A friend of mine with a large collection of caps including a few in need of repairs called New Era yesterday to ask about repairs. A customer service rep told him: "No we do not do that. We are not geared up for repairing caps. Who did you hear this from, a guy in on the internet? We asked him to remove that information from his website. We did a couple for him as a favor but my boss has told me to return any hats sent to us for repairs after that".
So there you have it. Obviously, the "guy in on the internet" is me. They never asked me to remove anything, by the way, so I'm putting it out there that they will no longer do repairs.
If anyone has any luck finding another company that will repair caps, please let me know, even if they charge a price.
" A guy in on the internet"